Check back here often, as we may add new questions and answers as we continue to help our members become familiar with EasyShul.

1. Where can I find the EasyShul member portal?
2. What is my EasyShul user name?
3. What is my EasyShul password?
4. Whom do I contact if there’s a problem with my financial account?
5. Whom do I contact if there’s a problem updating my family or yahrzeit information?
6. Why do some of my family members’ names appear multiple times?
7. How do I add or edit family members?
8. How do I add or edit yahrzeits?
9. What’s the difference between a charge payment and a donation?
10. I lost the invoice email with the payment link that I received. How can I pay off my balance due?
11. What payment methods are available in EasyShul?
12. Why don't I see my recent payments reflected in my account?

1. ⇧Where can I find the EasyShul member portal?

   Click the “Login to Member Portal” link in the EasyShul menu on the Ohr Torah web site, or navigate directly to https://ohrtorah.easyshul.com. The portal can be used on your computer at home or work, or on a tablet while on the go. At this time, using it on a smaller display like a mobile phone is not recommended.

2. ⇧What is my EasyShul user name?

   Your user name is your email address. You will typically have one or two family members who are the primary family “administrator(s)” for EasyShul, but other family members may also want to login. You should have received an email inviting you to login and set up your family account.

3. ⇧What is my EasyShul password?

   Instead of a password that you have to remember (and might forget), each time you want to login to your EasyShul account you just have to enter your email address. EasyShul will then send you an email with a one-time code that you must then enter in order to login.

4. ⇧Whom do I contact if there’s a problem with my financial account?

   If you have any questions about your financial account, please reach out to our Financial Secretary at finance@ohrtorah.net.

5. ⇧Whom do I contact if there’s a problem updating my family or yahrzeit information?

   If any of your family or yahrzeit information is incorrect, you have the ability to edit and correct it.

   If you have any questions about how to update your information, or questions about using any part of the portal, please contact our Technology Team at tech@ohrtorah.net.

6. ⇧Why do some of my family members’ names appear multiple times?

   In order to have as complete a picture of our membership as possible when migrating to EasyShul, we pulled together data from multiple different historical data sources being used by Ohr Torah volunteers. Where your family members’ names were entered and spelled the same way in different sources, those were often detected and merged. However, if there were differences in spelling, or sometimes a person appeared individually and sometimes as a couple, those might not have been detected and were left as-is for you to correct.

   You can remove any duplicate family members that you find in your account, after inspecting all instances to ensure that you keep the ones with the most complete information.

7. ⇧How do I add or edit family members?

   See the tutorial.

8. ⇧How do I add or edit yahrzeits?

   See the tutorial.

9. ⇧What’s the difference between a charge payment and a donation?

   Members are typically assessed a variety of mandatory Charges like dues, eruv fee, security fee, etc. In addition, members might make pledges that are also then charged to their account, like aliyah pledges. All of these will appear in your account charges and should be paid using a payment link that allows you to specify for which charges you are paying. When paid by credit card, these charges automatically add a convenience fee to cover the shul’s credit card processing fees.

   Donations, on the other hand, are optional voluntary payments to the shul that you might make throughout the year, like for a yahrzeit, for use of the keilim mikvah, or for the Rabbi’s discretionary fund. These payments allow you to choose whether you wish to also include the convenience fee to cover the shul’s credit card processing fees.

   If you are paying off a previous pledge to the shul, first check your account in the EasyShul portal to see if this amount has already been charged to your account and should be paid there.

   If you make donations or buy tickets for an event without logging in, make sure to enter your first and last name and email address exactly as they appear on your EasyShul account so that your donation gets credited to the correct account.

10. ⇧I lost the invoice email with the payment link that I received. How can I pay off my balance due?

    You can contact the Financial Secretary at finance@ohrtorah.net and request that a new invoice email be sent to you with a payment link by clicking on “Request Direct Payment Link” in the EasyShul menu on the Ohr Torah web site, or by navigating directly to https://ohrtorah.net/easyshul/payment.

    Alternatively, you can login to the EasyShul portal to view your current open charges and then pay them online.

11. ⇧What payment methods are available in EasyShul?

    These are the online payment options available in EasyShul:

    1. Credit card (stored in your EasyShul account) — This method is used when logging into the Member Portal and paying for charges on your account (e. g., Rental of the Social Hall). EasyShul requires that you use credit card information you have saved to your account. Note that credit cards are stored securely with the payment processor, not in EasyShul. If you are uncomfortable saving your credit card data, you can go into Settings in the Member Portal and delete the card from your account after you make the payment, or you can use a different payment method.

       This payment incurs a 3% convenience fee.

    2. Credit card (entered when you make the payment but not stored) — This method takes place in various scenarios:
       1. You have requested a direct payment link to pay all or part of your balance (3% convenience fee applied).
       2. You are making a donation via the EasyShul Donations page (the option to add a 3% convenience fee is yours).
       3. You are making a payment when filling out an order form or registering for an event in EasyShul (3% convenience fee applied).
    3. ACH / eCheck — The ability to set up withdrawals directly from your bank account may be coming soon to EasyShul. While your bank account information would be stored in EasyShul, this payment method would be free of convenience fees.

    And you still have other options for making payments to the shul outside of EasyShul that incur no convenience fees:

    4. Personal Check — you can still send a traditional handwritten check, or you can send a bank-generated check via your personal online banking. Always add a memo that will tell our finance team what the payment is for.
    5. Zelle — You can Zelle a payment to payohrtorah@gmail.com. Always add a note that will tell our finance team what the payment is for. They will update your account to reflect the payment.
    6. Donor Advised Fund or QCD payments should be accompanied by an email to finance@ohrtorah.net alerting them to the fact that a payment was made, the amount, and what it was for. The Financial Secretary will record it in your account.
12. ⇧Why don't I see my recent payments reflected in my account?

    Payments that were made between when we froze our old membership platform (Jan 27) and when we went live on EasyShul (Feb 17) have to be manually entered into EasyShul by our Financial Secretary. Give them some time to get around to entering all those transactions, and check your account again in a little while. You should see those payments appear soon.